Shipping policy

Where we ship

We currently ship within Canada only.

Processing time

Every order is packed by hand. Orders usually ship within a couple of business days.

Delivery time

Orders are shipped with Canada Post. Most orders arrive within 3–5 business days after shipping, depending on where you are in Canada, and usually within a week.

Shipping costs

Shipping is free on orders of $70 CAD or more. Below $70, shipping is calculated at checkout before you pay.

Subscriptions

Subscription orders ship automatically on the schedule you choose. You can skip, pause or cancel anytime from your account.

Order hasn't arrived?

If your order hasn't arrived within 10 business days of shipping, email us at emberelevationcoffee@gmail.com and we'll help track it down.

Returns & replacements

Because coffee is a food product, we can't accept returns or exchanges. If your order arrives damaged, is lost in transit, or isn't what you ordered, see our Returns & Replacements policy.